Skyrocketing eCommerce traffic and sales during the holidays result in heightened fraud, inventory and fulfillment issues, and overwhelmed customer support teams. The ramifications - chargebacks galore, dissatisfied customers, and less money coming in - roll in with the new year. Savvy merchants can leverage Q1 to create post-holiday growth by safely incentivizing account creation and offering smart loyalty-building policies and promotions, while also taking steps to avoid fraud-related pitfalls and decentivize bad actors.

In this guide, we will discuss how retailers can future-proof against the holiday season’s downfalls and leverage this period as part of their full-year growth strategy.

Live Webinar

7th May, 9AM EST

7th May | 9AM EDT

Customer Loyalty in the Era of eCommerce

Chargebacks and disputes

Policy abuse

Learn how the holiday season’s fraud profile impacts your Q1 chargebacks and potential disputes, and the difference between physical and digital goods

Turning new customers into repeat ones is the real opportunity of the season. Read how account creation—and protection—impacts your customer lifetime value

The first holiday season has still been plagued by the issues merchants have been encountering since the start of the regulation. Read how you can reduce friction and increase success rates with both consumers and issuers

Retention

Building Off the Off-Season

A Guide to Optimizing Your Q1 Downtime

Background

Inside this guide

PSD2

A deluge of returns follows the holiday season, and with it, return and refund abuse. What can merchants do to protect themselves?

Lilach Baumer

Content Writer at Riskified

Lev Gal

Data Analyst at Riskified

Ufaz Kaufman

Data Analyst at Riskified