Ecommerce is on the brink of yet another record-breaking holiday season, following 18 months of acceleration in online shopping. But the Golden Quarter poses its own share of challenges. This year, retailers must think about rebalancing in-store and online channels, planning around supply chain disruptions, and offering the variety of shopping, payment, and fulfillment options that digital customers desire. This report aims to give online merchants the confidence to meet these challenges head-on without opening themselves up to additional risks.
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‘Tis (Still) the Season to Be Jolly
Holiday Season Prep for a Disrupted Ecommerce Market
The European eCommerce Landscape in 2020:
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Customer Loyalty in the Era of eCommerce
Alon Livneh
Content Writer at Riskified
Inside this report
Background
Which product categories were most popular with good customers and fraudsters during the 2020 holiday season? Look for a deep-dive on digital gift cards.
How can merchants remove barriers for entry for new-to-digital shoppers and convert them into customers, considering the heightened competition?
What are customers’ omnichannel expectations? Learn about trends and risk levels of mobile shopping, alternative payment methods, and in-store fulfillment.
‘Tis (Still) the Season to Be Jolly
Holiday Season Prep for a Disrupted Ecommerce Market
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Lev Gal
Data Analyst at Riskified
Ufaz Kaufman
Data Analyst at Riskified
How can merchants safely offer loyalty programs, promotions, and flexible policies in the face of fraud and abuse?